Case Studies / Lancashire Fire and Rescue
Lancashire Fire and Rescue
Aligning culture and values with the realities of modern fire prevention.
Taskscape helped Lancashire Fire and Rescue Service reconcile the tension between its firefighting identity and the day-to-day reality of prevention and education work, informing a rethink of recruitment, training and communications.
Brief
Lancashire Fire and Rescue Service is one of the largest fire and rescue services in the Northwest of England, responsible for prevention, protection and emergency response across the county. The service faced a significant disconnect between its operational culture, built around the urgency and immediacy of firefighting and road traffic incidents, and the reality that much of the day-to-day work centres on routine fire prevention and community education. Taskscape was contracted to help align the organisation’s values, culture and operations with this reality, to help leadership reconcile priorities and get the right people in the right roles with the right training and messaging.
Activity
- Conducted a cultural audit through top-down interviews and workshops with staff across the service
- Analysed tensions between operational identity, recruitment assumptions and day-to-day responsibilities
- Delivered reports and presentations to senior leadership
Outcomes
- Informed the service’s reimagining of recruitment criteria, training programmes and associated internal and external communications
